# Response Code

### Response Message – Post Data Transaction

<table><thead><tr><th width="197">Response Code</th><th>Response Message </th></tr></thead><tbody><tr><td>0</td><td>Success</td></tr><tr><td>3</td><td>Invalid Merchant</td></tr><tr><td>13</td><td>Invalid Amount</td></tr><tr><td>14</td><td>Invalid Order</td></tr><tr><td>17</td><td>Order Cancelled by Merchant/Customer</td></tr><tr><td>18</td><td>Invalid Customer or MSISDN is not found</td></tr><tr><td>21</td><td>Subscription is Expired</td></tr><tr><td>30</td><td>Format Error</td></tr><tr><td>40</td><td>Requested Function not Supported</td></tr><tr><td>54</td><td>Order is Expired</td></tr><tr><td>55</td><td>Incorrect User/Password</td></tr><tr><td>56</td><td>Security Violation (from unknown IP-Address)</td></tr><tr><td>63</td><td>Not Active / Suspended</td></tr><tr><td>66</td><td>internal Error</td></tr><tr><td>80</td><td>Payment Was Reversal</td></tr><tr><td>81</td><td>Already Been Paid</td></tr><tr><td>82</td><td>Unregistered Entity</td></tr><tr><td>83</td><td>Parameter is mandatory</td></tr><tr><td>84</td><td>Unregistered Parameters</td></tr><tr><td>85</td><td>Insufficient Paramaters</td></tr><tr><td>87 </td><td>Invalid partner ID </td></tr><tr><td>88 </td><td>Partner amount can’t be null </td></tr><tr><td>89 </td><td>Duplicate partner ID </td></tr><tr><td>90 </td><td>Can’t input more than 1 owner </td></tr><tr><td>91 </td><td>Merchant is not registered to use split payment (Route) service </td></tr><tr><td>92 </td><td>Partner amount exceeds bill total </td></tr><tr><td>96</td><td>System Malfunction</td></tr></tbody></table>

### SNAP Response Code

Response status consists of 2 components, the code (response code) and the description (response message).

<table><thead><tr><th width="193">Component</th><th width="115">Type</th><th width="102">Length</th><th>Description</th></tr></thead><tbody><tr><td>responseCode</td><td>String</td><td>7</td><td>response code = HTTP status code + service code + case code </td></tr><tr><td>responseMessage</td><td>String</td><td>150</td><td> </td></tr></tbody></table>

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**SNAP Response Code List:**

<table><thead><tr><th width="204">Category</th><th width="100">HTTP Code</th><th width="158">Service Code</th><th width="129">Case Code</th><th width="194">Response Message</th><th width="303">Description</th></tr></thead><tbody><tr><td>responseCode</td><td>404 </td><td>any </td><td>16</td><td>Partner Not Found </td><td>Partner number/id can't be found </td></tr><tr><td>responseCode</td><td>400 </td><td>any </td><td>02</td><td>Invalid Mandatory Field {partnerAmount} </td><td>Missing or invalid format on mandatory field </td></tr><tr><td>responseCode</td><td>400 </td><td>any </td><td>01</td><td>Invalid Field Format {partnerId} </td><td>Invalid format. Found duplicate partner id on one transaction </td></tr><tr><td>responseCode</td><td>400 </td><td>any </td><td>21</td><td>Invalid Field Format{owner} </td><td>Invalid format. Per transaction cannot have multiple owners </td></tr><tr><td>responseCode</td><td>404 </td><td>Any </td><td>8</td><td>Invalid merchant </td><td>Merchant does not exist or status abnormal. Merchant is not registered to use split payment (Route) service </td></tr><tr><td>responseCode</td><td>403 </td><td>Any </td><td>02</td><td>Exceeds Transaction Amount Limit </td><td><p>Amount pada parameter partnerAmount melebihi amount transaksi </p><p> </p></td></tr><tr><td>Success</td><td>200</td><td>any</td><td>0</td><td>Successful</td><td>Successful</td></tr><tr><td>Success</td><td>202</td><td>any</td><td>0</td><td>Request In Progress</td><td>Transaction still on process</td></tr><tr><td>System</td><td>400</td><td>any</td><td>0</td><td>Bad Request</td><td>General request failed error, including message parsing failed.</td></tr><tr><td>Message</td><td>400</td><td>any</td><td>1</td><td>Invalid Field Format {field name}</td><td>Invalid format</td></tr><tr><td>Message</td><td>400</td><td>any</td><td>2</td><td>Invalid Mandatory Field {field name}</td><td>Missing or invalid format on mandatory field</td></tr><tr><td>System</td><td>401</td><td>any</td><td>0</td><td>Unauthorized. [reason]</td><td><p>General unauthorized error (No Interface Def,</p><p>API is Invalid, Oauth</p><p>Failed, Verify Client</p><p>Secret Fail, Client</p><p>Forbidden Access API,</p><p>Unknown Client, Key not</p><p>Found)</p></td></tr><tr><td>System</td><td>401</td><td>any</td><td>1</td><td>Invalid Token (B2B)</td><td><p>Token found in request is invalid (Access Token Not Exist, Access Token</p><p>Expiry)</p></td></tr><tr><td>System</td><td>401</td><td>any</td><td>2</td><td>Invalid Customer Token</td><td><p>Token found in request is invalid (Access Token Not Exist, Access Token</p><p>Expiry)</p></td></tr><tr><td>System</td><td>401</td><td>any</td><td>3</td><td>Token Not Found (B2B)</td><td>Token not found in the system. This occurs on any API that requires token as input parameter</td></tr><tr><td>System</td><td>401</td><td>any</td><td>4</td><td>Customer Token Not Found</td><td>Token not found in the system. This occurs on any API that requires token as input parameter</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>0</td><td>Transaction Expired</td><td>Transaction expired</td></tr><tr><td>System</td><td>403</td><td>any</td><td>1</td><td>Feature Not Allowed [Reason]</td><td>This merchant is not allowed to call Direct Debit APIs</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>2</td><td>Exceeds Transaction Amount Limit</td><td>Exceeds Transaction Amount Limit</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>3</td><td>Suspected Fraud</td><td>Suspected Fraud</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>4</td><td>Activity Count Limit Exceeded</td><td><p>Too many request,</p><p>Exceeds Transaction Frequency Limit</p></td></tr><tr><td>Business</td><td>403</td><td>any</td><td>5</td><td>Do Not Honor</td><td>Account or User status is abnormal</td></tr><tr><td>System</td><td>403</td><td>any</td><td>6</td><td>Feature Not Allowed At This Time. [reason]</td><td>Cut off In Progress</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>7</td><td>Card Blocked</td><td>The payment card is blocked</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>8</td><td>Card Expired</td><td>The payment card is expired</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>9</td><td>Dormant Account</td><td>The account is dormant</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>10</td><td><p>Need To Set Token</p><p>Limit</p></td><td>Need to set token limit</td></tr><tr><td>System</td><td>403</td><td>any</td><td>11</td><td>OTP Blocked</td><td>OTP has been blocked</td></tr><tr><td>System</td><td>403</td><td>any</td><td>12</td><td>OTP Lifetime Expired</td><td>OTP has been expired</td></tr><tr><td>System</td><td>403</td><td>any</td><td>13</td><td>OTP Sent To Cardholer</td><td>initiates request OTP to the issuer</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>14</td><td>Insufficient Funds</td><td>Insufficient Funds</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>15</td><td><p>Transaction Not</p><p>Permitted.[reason]</p></td><td>Transaction Not Permitted</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>16</td><td>Suspend Transaction</td><td>Suspend Transaction</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>17</td><td>Token Limit Exceeded</td><td>Purchase amount exceeds the token limit set prior</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>18</td><td><p>Inactive</p><p>Card/Account/Customer</p></td><td>Indicates inactive account</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>19</td><td>Merchant Blacklisted</td><td>Merchant is suspended from calling any APIs</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>20</td><td>Merchant Limit Exceed</td><td><p>Merchant aggregated purchase amount on that</p><p>day exceeds the agreed limit</p></td></tr><tr><td>Business</td><td>403</td><td>any</td><td>21</td><td>Set Limit Not Allowed</td><td>Set limit not allowed on particular token</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>22</td><td>Token Limit Invalid</td><td>The token limit desired by the merchant is not within the agreed range between the merchant and the Issuer</td></tr><tr><td>Business</td><td>403</td><td>any</td><td>23</td><td>Account Limit Exceed</td><td><p>Account aggregated purchase amount on that</p><p>day exceeds the agreed limit</p></td></tr><tr><td>Business</td><td>404</td><td>any</td><td>0</td><td>Invalid Transaction Status</td><td>Invalid transaction status</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>1</td><td>Transaction Not Found</td><td>Transaction not found</td></tr><tr><td>System</td><td>404</td><td>any</td><td>2</td><td>Invalid Routing</td><td>Invalid Routing</td></tr><tr><td>System</td><td>404</td><td>any</td><td>3</td><td>Bank Not Supported By Switch</td><td>Bank not supported by switch</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>4</td><td>Transaction Cancelled</td><td>Transaction is cancelled by customer</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>5</td><td><p>Merchant Is Not</p><p>Registered For Card</p><p>Registration Services</p></td><td>Merchant is not registered for Card Registration services</td></tr><tr><td>System</td><td>404</td><td>any</td><td>6</td><td>Need To Request OTP</td><td>Need to request OTP</td></tr><tr><td>System</td><td>404</td><td>any</td><td>7</td><td>Journey Not Found</td><td>The journeyID cannot be found in the system</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>8</td><td>Invalid Merchant</td><td>Merchant does not exist or status abnormal</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>9</td><td>No Issuer</td><td>No issuer</td></tr><tr><td>System</td><td>404</td><td>any</td><td>10</td><td>Invalid API Transition</td><td>Invalid API transition within a journey</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>11</td><td><p>Invalid</p><p>Card/Account/Customer</p><p>[info]/Virtual Account</p></td><td><p>Card information may be invalid, or the card account may be</p><p>blacklisted, or Virtual</p><p>Account number maybe invalid.</p></td></tr><tr><td>Business</td><td>404</td><td>any</td><td>12</td><td>Invalid Bill/Virtual Account [Reason]</td><td>The bill is blocked/ suspended/not found. Virtual account is suspend/not found.</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>13</td><td>Invalid Amount</td><td>The amount doesn't match with what supposed to</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>14</td><td>Paid Bill</td><td>The bill has been paid</td></tr><tr><td>System</td><td>404</td><td>any</td><td>15</td><td>Invalid OTP</td><td>OTP is incorrect</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>16</td><td>Partner Not Found</td><td>Partner number can't be found</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>17</td><td>Invalid Terminal</td><td>Terminal does not exist in the system</td></tr><tr><td>Business</td><td>404</td><td>any</td><td>18</td><td>Inconsistent Request</td><td><p>Inconsistent request parameter found for the same partner reference number/transaction id It can be considered as failed in transfer debit, but it should be considered as success in transfer credit.</p><p> </p><p>Considered as success:</p><p>'- Transfer credit = (i)</p><p>Intrabank transfer; (ii)</p><p>Interbank transfer; (iii)</p><p>RTGS transfer; (iv)</p><p>SKNBI transfer;</p><p>'- Virtual account = (i)</p><p>Payment VA; (ii)</p><p>Payment to VA;</p><p>'- Transfer debit = (i) Refund payment; (ii)</p><p>Void;</p><p> </p><p>Considered as failed:</p><p>'- Transfer credit = (i)</p><p>Transfer to OTC;</p><p>'- Transfer debit = (i)</p><p>Direct debit payment; (ii)</p><p>QR CPM payment; (iii)</p><p>Auth payment; (iv)</p><p>Capture;</p></td></tr><tr><td>Business</td><td>404</td><td>any</td><td>19</td><td><p>Invalid Bill/Virtual</p><p>Account</p></td><td>The bill is expired.  Virtual account is expired.</td></tr><tr><td>System</td><td>405</td><td>any</td><td>0</td><td>Requested Function Is Not Supported</td><td>Requested function is not supported</td></tr><tr><td>Business</td><td>405</td><td>any</td><td>1</td><td>Requested Opearation Is Not Allowed</td><td>Requested operation to cancel/refund transaction Is not allowed at this time.</td></tr><tr><td>System</td><td>409</td><td>any</td><td>0</td><td>Conflict</td><td>Cannot use same XEXTERNAL-ID in same day</td></tr><tr><td>System</td><td>409</td><td>any</td><td>1</td><td>Duplicate partnerReferenceNo</td><td><p>Transaction has previously been processed indicates the same</p><p>partnerReferenceNo already success</p></td></tr><tr><td>System</td><td>429</td><td>any</td><td>0</td><td>Too Many Requests</td><td>Maximum transaction limit exceeded</td></tr><tr><td>System</td><td>500</td><td>any</td><td>0</td><td>General Error</td><td>General Error</td></tr><tr><td>System</td><td>500</td><td>Any</td><td>1</td><td>Internal Server Error</td><td>Unknown Internal Server Failure, Please retry the process again</td></tr><tr><td>System</td><td>500</td><td>Any</td><td>2</td><td>External Server Error</td><td>Backend system failure, etc</td></tr><tr><td>System</td><td>504</td><td>any</td><td>0</td><td>Timeout</td><td>timeout from the issuer</td></tr></tbody></table>