Response Code

Response Message – Post Data Transaction

Response Code	Response Message
0	Success
3	Invalid Merchant
13	Invalid Amount
14	Invalid Order
17	Order Cancelled by Merchant/Customer
18	Invalid Customer or MSISDN is not found
21	Subscription is Expired
30	Format Error
40	Requested Function not Supported
54	Order is Expired
55	Incorrect User/Password
56	Security Violation (from unknown IP-Address)
63	Not Active / Suspended
66	internal Error
80	Payment Was Reversal
81	Already Been Paid
82	Unregistered Entity
83	Parameter is mandatory
84	Unregistered Parameters
85	Insufficient Paramaters
87	Invalid partner ID
88	Partner amount can’t be null
89	Duplicate partner ID
90	Can’t input more than 1 owner
91	Merchant is not registered to use split payment (Route) service
92	Partner amount exceeds bill total
96	System Malfunction

SNAP Response Code

Response status consists of 2 components, the code (response code) and the description (response message).

Component	Type	Length	Description
responseCode	String	7	response code = HTTP status code + service code + case code
responseMessage	String	150

SNAP Response Code List:

Category	HTTP Code	Service Code	Case Code	Response Message	Description
responseCode	404	any	16	Partner Not Found	Partner number/id can't be found
responseCode	400	any	02	Invalid Mandatory Field {partnerAmount}	Missing or invalid format on mandatory field
responseCode	400	any	01	Invalid Field Format {partnerId}	Invalid format. Found duplicate partner id on one transaction
responseCode	400	any	21	Invalid Field Format{owner}	Invalid format. Per transaction cannot have multiple owners
responseCode	404	Any	8	Invalid merchant	Merchant does not exist or status abnormal. Merchant is not registered to use split payment (Route) service
responseCode	403	Any	02	Exceeds Transaction Amount Limit	Amount pada parameter partnerAmount melebihi amount transaksi
Success	200	any	0	Successful	Successful
Success	202	any	0	Request In Progress	Transaction still on process
System	400	any	0	Bad Request	General request failed error, including message parsing failed.
Message	400	any	1	Invalid Field Format {field name}	Invalid format
Message	400	any	2	Invalid Mandatory Field {field name}	Missing or invalid format on mandatory field
System	401	any	0	Unauthorized. [reason]	General unauthorized error (No Interface Def, API is Invalid, Oauth Failed, Verify Client Secret Fail, Client Forbidden Access API, Unknown Client, Key not Found)
System	401	any	1	Invalid Token (B2B)	Token found in request is invalid (Access Token Not Exist, Access Token Expiry)
System	401	any	2	Invalid Customer Token	Token found in request is invalid (Access Token Not Exist, Access Token Expiry)
System	401	any	3	Token Not Found (B2B)	Token not found in the system. This occurs on any API that requires token as input parameter
System	401	any	4	Customer Token Not Found	Token not found in the system. This occurs on any API that requires token as input parameter
Business	403	any	0	Transaction Expired	Transaction expired
System	403	any	1	Feature Not Allowed [Reason]	This merchant is not allowed to call Direct Debit APIs
Business	403	any	2	Exceeds Transaction Amount Limit	Exceeds Transaction Amount Limit
Business	403	any	3	Suspected Fraud	Suspected Fraud
Business	403	any	4	Activity Count Limit Exceeded	Too many request, Exceeds Transaction Frequency Limit
Business	403	any	5	Do Not Honor	Account or User status is abnormal
System	403	any	6	Feature Not Allowed At This Time. [reason]	Cut off In Progress
Business	403	any	7	Card Blocked	The payment card is blocked
Business	403	any	8	Card Expired	The payment card is expired
Business	403	any	9	Dormant Account	The account is dormant
Business	403	any	10	Need To Set Token Limit	Need to set token limit
System	403	any	11	OTP Blocked	OTP has been blocked
System	403	any	12	OTP Lifetime Expired	OTP has been expired
System	403	any	13	OTP Sent To Cardholer	initiates request OTP to the issuer
Business	403	any	14	Insufficient Funds	Insufficient Funds
Business	403	any	15	Transaction Not Permitted.[reason]	Transaction Not Permitted
Business	403	any	16	Suspend Transaction	Suspend Transaction
Business	403	any	17	Token Limit Exceeded	Purchase amount exceeds the token limit set prior
Business	403	any	18	Inactive Card/Account/Customer	Indicates inactive account
Business	403	any	19	Merchant Blacklisted	Merchant is suspended from calling any APIs
Business	403	any	20	Merchant Limit Exceed	Merchant aggregated purchase amount on that day exceeds the agreed limit
Business	403	any	21	Set Limit Not Allowed	Set limit not allowed on particular token
Business	403	any	22	Token Limit Invalid	The token limit desired by the merchant is not within the agreed range between the merchant and the Issuer
Business	403	any	23	Account Limit Exceed	Account aggregated purchase amount on that day exceeds the agreed limit
Business	404	any	0	Invalid Transaction Status	Invalid transaction status
Business	404	any	1	Transaction Not Found	Transaction not found
System	404	any	2	Invalid Routing	Invalid Routing
System	404	any	3	Bank Not Supported By Switch	Bank not supported by switch
Business	404	any	4	Transaction Cancelled	Transaction is cancelled by customer
Business	404	any	5	Merchant Is Not Registered For Card Registration Services	Merchant is not registered for Card Registration services
System	404	any	6	Need To Request OTP	Need to request OTP
System	404	any	7	Journey Not Found	The journeyID cannot be found in the system
Business	404	any	8	Invalid Merchant	Merchant does not exist or status abnormal
Business	404	any	9	No Issuer	No issuer
System	404	any	10	Invalid API Transition	Invalid API transition within a journey
Business	404	any	11	Invalid Card/Account/Customer [info]/Virtual Account	Card information may be invalid, or the card account may be blacklisted, or Virtual Account number maybe invalid.
Business	404	any	12	Invalid Bill/Virtual Account [Reason]	The bill is blocked/ suspended/not found. Virtual account is suspend/not found.
Business	404	any	13	Invalid Amount	The amount doesn't match with what supposed to
Business	404	any	14	Paid Bill	The bill has been paid
System	404	any	15	Invalid OTP	OTP is incorrect
Business	404	any	16	Partner Not Found	Partner number can't be found
Business	404	any	17	Invalid Terminal	Terminal does not exist in the system
Business	404	any	18	Inconsistent Request	Inconsistent request parameter found for the same partner reference number/transaction id It can be considered as failed in transfer debit, but it should be considered as success in transfer credit. Considered as success: '- Transfer credit = (i) Intrabank transfer; (ii) Interbank transfer; (iii) RTGS transfer; (iv) SKNBI transfer; '- Virtual account = (i) Payment VA; (ii) Payment to VA; '- Transfer debit = (i) Refund payment; (ii) Void; Considered as failed: '- Transfer credit = (i) Transfer to OTC; '- Transfer debit = (i) Direct debit payment; (ii) QR CPM payment; (iii) Auth payment; (iv) Capture;
Business	404	any	19	Invalid Bill/Virtual Account	The bill is expired. Virtual account is expired.
System	405	any	0	Requested Function Is Not Supported	Requested function is not supported
Business	405	any	1	Requested Opearation Is Not Allowed	Requested operation to cancel/refund transaction Is not allowed at this time.
System	409	any	0	Conflict	Cannot use same XEXTERNAL-ID in same day
System	409	any	1	Duplicate partnerReferenceNo	Transaction has previously been processed indicates the same partnerReferenceNo already success
System	429	any	0	Too Many Requests	Maximum transaction limit exceeded
System	500	any	0	General Error	General Error
System	500	Any	1	Internal Server Error	Unknown Internal Server Failure, Please retry the process again
System	500	Any	2	External Server Error	Backend system failure, etc
System	504	any	0	Timeout	timeout from the issuer